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iPhone X or later or iPad with iOS 12 or later: Swipe up from the bottom of your screen.Then turn your device back on by pressing and holding on/off button until you see the Apple logo. You can restart these devices by pressing and holding the on/off (sleep/wake – top or side) button until you see the red slider and then slide the red slider. Other iPhone models and iPad with a Home button models.And then press and hold the side or top button until the Apple logo appears.

iPhone X, 11 or later and iPad with Face ID models: Press and hold the side or top and the volume up (or down) buttons together until you see the power off slider.Turn on Airplane Mode by going to Settings > Airplane mode and wait about a minute and turn back off. You can check the status of the App Store service by going to the Apple System Status site. Does the web site load? If not, you may be having a connection problem.Īnother important point is that it is rare, but it is also possible that the App Store service is down.On your device, open Safari or any other browser.Make sure to check your iPad or iPhone after each step to see if App Store downloads start working.īefore we start make sure that you have an active Wi-Fi or mobile data connection. iOS App Store: Unable to Download App Fixes See this article, if you are unable to connect to the Mac App Store. The solution that worked for me is solution #7. It is obvious that you need to make sure that your iPhone (or iPad, iPod touch) has a Wi-Fi connection or a cellular-data connection. But the good news is that it is usually easy to fix. There are many reasons for the problem, it is highly likely that, if you are having this issue, you are having a connection problem. One other thing I realized was that the Google Docs icon was on the home screen but the app was not installed the icon was in a different darker color and was saying “waiting…” Tapping Retry was also giving me the same error again. “Google Docs” could not be downloaded at this time” with Done and Retry options. Although I was able to install Google Drive without any problems, I could not download Google Docs as I was receiving a strange error message saying: The apps were Google Drive and Google Docs. Yesterday, I tried to download two apps from the App Store.